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Knowledgebase : Membership Upgrades
   


There's no reason to change your screen name. CCBill blocks new purchases from previous customers to prevent fraud. Repeat business -- not an idea they're familiar with. To compensate, we no longer use the username field on the CCBill upgrade screen to ap...
It's much easier if you ask us to cancel it for you. We can cancel your upgrade by username but if you insist on doing it yourself you can go to www.ccbill.com and they may need your credit card information or subscriptioni ID in order to complete the can...
It's much easier to ask us to cancel your Verotel upgrade. If you want to cancel yourself, go to www.vtsup.com You'll need the User code and Pass code that Verotel sent you when you initially upgraded in order to cancel.
If you just purchased your upgrade, you may need to log out of the site and log back in. If the problem continues, click the Refresh button on your browser to insure you're getting updated permissions from the site. If you still can't get access, use t...
This message comes up on CCBill upgrade attempts. Sometimes it's because you already have an active upgrade and you can't purchase a new one until the old one expres. Sometimes it's a database problem between us and CCBill. An expired upgrade is...
The bank doesn't add any charges for depositing your payment and we rarely have problems maintaining upgrades directly from members. The credit card service charges fees for every transaction and maintaining those memberships requires us to continually ...
We don't send reminders for credit card upgrades. Those purchases are instant. No reservation or delay is incurred from the time you decide to upgrade and the time your upgrade is applied. We do try to send reminders for members who upgrade by check...