Knowledgebase: Mailbox Questions
I'm not receiving message notifications from the site.
Posted by Staff Account on 02 October 2013 11:28 AM

First, make sure that message notifications are being sent -

  • Click Settings on the Top menu bar.
  • Click Notifications from the Drop Down list or from the Left side of the page that opens.
  • Make sure that the "Notify me by email every time I receive a new message" box is check
  • Finally, click the Email link on the Left side of the page and verify that the email listed there is correct.

If all of that is correct, the problem is with your email service or mailbox settings. 

How to include,,,,, or email address in your whitelist

Sometimes email providers have strict junk filters, flagging the wrong messages and putting them in SPAM folders.

To ensure that email from us reaches your inbox (i.e. not deleted or moved to your junk mail folder), add our email address to your accepted senders list by following the instructions below.

Just check out how to add us to your "whitelist" and ensure that you don't miss a single message.

Your email program / How to add us to your...
AOL 9.0 / "People I know" List
Earthlink / Address Book
Gmail / Contacts
Hotmail / Safe List
MSN version 9 / Safe List
Outlook 2003 / Address Book
Verizon / Safe List
Yahoo! / Add to your address book. If you find it in the Bulk Mail folder, click on the link "This is not Spam." After that it will come to your Inbox.
Other spam filters / Whitelist

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