Knowledgebase: Membership Upgrades
CCBill Username Issues
Posted by Staff Account on 06 November 2013 01:15 AM
There's no reason to change your screen name. CCBill blocks new purchases from previous customers to prevent fraud. Repeat business -- not an idea they're familiar with. To compensate, we no longer use the username field on the CCBill upgrade screen to apply CCBill upgrades. Just add a digit to your screen name on the CCBill form and the upgrade will be processed and applied automatically. If you prefer, you can also click the second tab at the top of the upgrade screen to purchase through the Verotel payment gateway.

Sorry for the hassle. Eventually, we'll find someone at CCBill who won't find it alarming that a previous customer wants to be a current customer.

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